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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Vanover

March 25, 2026

5  out of  5
rating by Michael Vanover
"I delt with Cristy, and she was very polite, nice and professional. My issue was taken care of very quickly and without any problems. If you need insurance I recommend State Farm. Thank you Cristy"
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Josh Hicks

March 24, 2026

5  out of  5
rating by Josh Hicks
"Always has been very helpful and tried to get me the best price."
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Austyn Cheatham

March 16, 2026

1  out of  5
rating by Austyn Cheatham
"I am extremely disappointed with this office. A friend of my fiancée who works there initially reached out to provide us with a quote, and we ultimately took out both home and auto insurance through State Farm. For some reason, the primary communication settings were placed under my fiancée’s name, and this created ongoing issues from the beginning. We contacted the office multiple times to gain access to the State Farm app, set up autopay, and have me added as the primary account holder since I am the one who pays the bill. The only reason I discovered that our coverage had apparently lapsed back in December was because my fiancée was recently pulled over for expired tags that were barely out of date. No one from the office ever contacted either of us to notify us of a payment issue or to help resolve it outside of one or two emails to an account that she rarely uses. My email was never contacted and I check it daily. There were more than enough funds in the account, and all of our other bills draft without any problems each month. This situation could have been avoided with proper communication and follow-through, and I am very frustrated by how it was handled. Figuring out that we have gone months without coverage on our home or auto this way is insane. I don't recommend them at all. Find an agent that cares about whether their clients remain insured. That is how they make money, after all."
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Mary Allen

March 13, 2026

5  out of  5
rating by Mary Allen
"Ben Gritton, was very instrumental in helping me understand everything about car insurance, liabilities, comprehension. I'm older and he explained everything in such a easy way for me. He really took his time to explain it all. It's been a pleasure to have him as my agent. I've been with State Farm 34 years, and I have no complaints. I would recommend them to anyone. Ben Gritton, is probably one of the best I've dealt with over the years. God bless him, and his family. Sincerely Mary Allen"
We responded:
"Thank you for your business! "
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Craig Robinson

March 13, 2026

5  out of  5
rating by Craig Robinson
"Christy has been very helpful and I am proud to be part of such great people how love to help. Theses days that is so important!!!"
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Lila Mancilla

March 4, 2026

5  out of  5
rating by Lila Mancilla
"Christy was super helpful and quick to respond and resolve my issues!"
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Angela Gilmore

March 3, 2026

5  out of  5
rating by Angela Gilmore
"Quality service and very affordable price. Friendly service representative and answered all our questions. Thanks again for helping us get good auto insurance"
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jessi gypsy

March 2, 2026

5  out of  5
rating by jessi gypsy
"Christy is amazing in this office. She had been the one to help me with all my issues, she is prompt, resourceful and genuine."
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Se'nya Irvin

February 27, 2026

5  out of  5
rating by Se'nya Irvin
"Mr. Gritton is an excellent agent who has made my transition much smoother! He is so informative and helpful!"
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Sandra Boston

February 24, 2026

5  out of  5
rating by Sandra Boston
"Always helpful."
We responded:
"Thank you Sandra! Welcome to the State Farm family!"
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Raby Malemusa

February 19, 2026

5  out of  5
rating by Raby Malemusa
"Yvonne Williams from the office of Ben Gritton was so wonderful with her service! She also was able to save me more than $100 a month from my previous insurance! Thank you Yvonne!a"
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V Chappelear

February 19, 2026

5  out of  5
rating by V Chappelear
"Christy is wonderful to work with. I have sent over questions or document needs and she responded quickly and made me feel at ease."
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Tzipora Muldrow

February 9, 2026

5  out of  5
rating by Tzipora Muldrow
"Great customer service and rates!! 5\5 recommended"
We responded:
"Thank you for the 5 star review. We try to make your insurance needs simple and affordable! Christy and the team are here for you!"
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Olivia Alford

February 4, 2026

5  out of  5
rating by Olivia Alford
"Ben makes the process quick and easy, but also is very patient in helping me to understand each of our policies."
We responded:
"Thank you Olivia! We appreciate trusting us for your insurance needs. Helping our customers understand their insurance is what we do!"
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Kevin Glisson

February 2, 2026

5  out of  5
rating by Kevin Glisson
"Ben at Statefarm is very informative. Helps out any time I call. Really appreciate the way he handles business."
We responded:
"Thank you Kevin! We appreciate trusting us with your insurance needs. "
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Jae Chaos

January 30, 2026

5  out of  5
rating by Jae Chaos
"Phenomenal service always, the staff is always quick to respond and answer any questions or requests, and always very courteous and warm. I highly recommend Benjamin Gritton - State Farm Insurance Agent!"
We responded:
"Thank you for the review and your business. We love helping people with affordable and easier solutions to their insurance needs in the Louisville area. "
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Heather Alford

January 29, 2026

5  out of  5
rating by Heather Alford
"We have had great service and savings since changing to Rhis State Farm office."
We responded:
"Thanks Heather! We love helping people in the greater Louisville area simplify their insurance needs!"
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Jennifer Settles

January 28, 2026

5  out of  5
rating by Jennifer Settles
"I've been going through some hard times since June/July 2023 dealing with car insurance transferring my mom's name into mine. Some things needed an update and change. I explained my situation and they have been helping me. Thank you so much for dealing with all of it."
We responded:
"Thank you Jennifer. We appreciate your trust in our agency for your needs. "
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Neasha Newman

January 27, 2026

5  out of  5
rating by Neasha Newman
"This review is for Christy. I had questions about my homeowners insurance as this is the first time I have ever bought a home. I was very confused on what would be paid for if something happened to the home and what would be paid for on the inside. She explained everything to me She also gave me a quote on what it would cost monthly for my car and the home bringing my car insurance down $20 more a month. I just want you to know I appreciate you and everything you did today!"
We responded:
"Christy is the best! We strive to make your home and auto insurance needs simple and affordable! Congratulations on the home purchase."
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Pamela Hagan

January 26, 2026

5  out of  5
rating by Pamela Hagan
"Christy provided great service, responding to an email over the weekend, meant for Monday reading!"
We responded:
"Thanks for the review Pamela. We always strive to make your insurance needs simple and efficient!"
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Brandon Pizur

January 7, 2026

5  out of  5
rating by Brandon Pizur
"Great people that care about you. Never received a decrease from any insurance company until State Farm. Highly recommend."
We responded:
"Keeping your home and auto insurance needs within your budget while providing great coverage is what we do best. Thanks for your business Brandon!"
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Christian Dospil

January 5, 2026

5  out of  5
rating by Christian Dospil
"Christy was great. She was quick and efficient."
We responded:
"Helping others is what Christy does best. We appreciate your business and trust!"
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Sherry Hutchins

December 29, 2025

5  out of  5
rating by Sherry Hutchins
"Things happen out of our control. Im glad I had State Farm to help guide me through. It hasn't been my best days but I have been taken good care of by Benjaman and Christie and my state farm team. I very much appreciate their kindness and expertise. Benjamin was a big help, he gave my situation alot of thought and presented many good options."
We responded:
"The people we know the best we can help the best! We will always do everything we can to provide solutions to your needs. Thank you. "
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Nora Schimpf

December 23, 2025

5  out of  5
rating by Nora Schimpf
"Very communicative and friendly. I messaged with Christy and got my policy change sorted out by lunch!"
We responded:
"Christy rocks! Keeping things simple and providing great service is what we do best. Thanks for the review. "
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Kevin Hicks

December 17, 2025

5  out of  5
rating by Kevin Hicks
"I’ve had renters and auto insurance with the Gritton State Farm office for several years and have zero complaints with their service, and my rates have only gone down over the years. I just added another vehicle today and as always Christy was a pleasure to deal with and made everything simple and easy. Highly recommend this office if you’re shopping around, you can’t go wrong with them."
We responded:
"Thank you for the review Kevin. Protecting what matters most while making your insurance needs simple is what we do! "